English Lexicon

Service Quality

/ˈsɜːrvɪs ˈkwɒlɪti/
nounCEFR B2 (Upper)Top #1500 frequency
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Comprehensive Definitions & Senses

2 senses
As noun
  1. 1

    The degree to which a service meets the expectations and requirements of customers.

    "The restaurant is known for its exceptional service quality, ensuring every customer leaves satisfied."
  2. 2

    A measure of how well a service performs in relation to customer satisfaction.

    "Improving service quality can lead to higher customer retention rates."

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Antonyms & Contrasting Words (1)

Linguistic Origin & Historical Etymology

The term 'service' originates from the Latin 'servitium', meaning 'slavery' or 'servitude', evolving through Old French 'servir' to denote work done for others. 'Quality' comes from the Latin 'qualitas', meaning 'nature' or 'character', which has shifted over time to refer to the standard of something as measured against other things of a similar kind.

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